An item does not fit or please you?
Simply send it back by printing here your Return label.
You have 14 days from receipt of your parcel to return the unsuitable item(s). c.f: paragraph on the conditions of the right of withdrawal.
We ask you to duly fill in the Return Form that you can download from your customer account. You will specify the item(s) being returned and the reason for the return.
Identification: So that we can easily identify you, please remember to include a copy of your invoice in your package.
Returns should be sent to the following address:
EQUI BRIDE Saddlery
5 rue de l'eau vive
SATISFIED OR MONEY BACK
We guarantee a right of return within 14 days of receipt of unused merchandise.
For all item returns, please print out the Return Form. Please enclose your invoice or a copy. All unstamped returns will be refused. Returned items must be unused, clean, and in their original packaging. Books, CDs, DVDs and underwear cannot be returned or exchanged unless the item is returned in its original undamaged packaging. Instead of the right of exchange or reduction, the buyer has the right to repair. If possible, the products can also be repaired.
CONDITIONS OF THE RIGHT OF WITHDRAWAL
You have a period of fourteen (14) days to exercise your right of withdrawal and cancel the sales contract, without giving any reason.
The fourteen (14) day withdrawal period runs from the date of receipt of the goods by you, or a third party - other than the carrier - appointed by you.
You can make use of your right of withdrawal by sending us an unambiguous statement (e.g. by letter, fax or e-mail) informing us of your decision to cancel the sales contract - by returning the goods to us.
The declaration of cancellation or the return of the goods must be sent to:
Sellerie Equi Bride
5 rue de l'eau vive
The withdrawal period shall be deemed to have been observed if the declaration of withdrawal or the return of the goods is made in time.
Consequences of withdrawal
In the event of cancellation of the sales contract, we are obliged to refund you without undue delay and at the latest within fourteen (14) days of receipt of your declaration of cancellation or return of goods, all payments received and in the case of the return of a whole order the delivery costs included (with the exception of additional costs charged if you have chosen a delivery method other than the standard - most economical - delivery method offered by us). We will make the refund using bank transfer, unless you expressly request it.
We will make the refund upon receipt of the goods.
The right of withdrawal does not apply to sales contracts for the supply of non-standardised goods, personalised items, special orders, bespoke...