The general terms and conditions of sale describe the framework of the relationship between the website "equi-bride.com" and/or the company EQUI-BRIDE EURL, whose head office is domiciled at 2, rue Marcel Cerdan 35133 LECOUSSE France (hereinafter referred to as: equi-bride.com) defined as the seller and any person or company defined as the buyer or the customer.
These terms and conditions may be modified at any time and without prior notice by equi-bride.com, the new provisions being then applicable to all orders subsequent to the modification.
Any purchase made or any order placed on the equi-bride.com website implies that the buyer has read and accepts these terms and conditions of sale completely and without reservation. The orders placed on the server commit the customer as soon as equi-bride.com receives the order and its payment. The sales contract is subject to French legislation.
EQUI-BRIDE EURL also carries out sales outside the website, either in its premises, or on order or on races; these sales are called direct sales or on races. Except for particular specifications mentioned hereafter for "Direct orders" regrouping the off-site sales, these GTCs also apply to these sales.
If a condition were to be lacking, it would be considered to be governed by the French law. Any special conditions emanating from the buyer, not accepted in writing by EURL EQUI-BRIDE or which would be in opposition with the present general conditions or particularities defined in the price offer will be considered as null.
The customer who places an order acknowledges by it that all the necessary information on the essential characteristics of the products included in his order have been provided to him by equi-bride.com
The products presented on the equi-bride.com website are described and presented with the greatest possible accuracy. However, if errors or omissions could occur in this presentation, equi-bride.com could not be systematically held responsible. The photographs of the products are not contractual insofar as the colour rendering can be different from one computer equipment to another. In case a supplier would modify a product, equi-bride.com could not be held responsible; it is the same for the validity of the sales contract which could not be questioned.
The product offers and prices are valid as long as they are visible on equi-bride. com and this, within the limit of available stocks.
For the products not stocked in the equi-bride.com shop, the offers are valid subject to availability from the suppliers. In this context, the information on the availability of the products provided at the time of the order is given as an indication. This information coming directly from the suppliers, the errors or exceptional modifications are independent of the will of equi-bride.com and cannot engage its responsibility.
In case of unavailability of the ordered product, the customer will be informed as soon as possible and will have the possibility to cancel his order. The customer will then have the choice of requesting either a refund of the sums already paid within 30 days of payment, or the exchange of a product of equivalent characteristics and price, or the provision of a purchase voucher; the customer remains free to choose one or other of the possibilities.
The selling prices of the products marketed by equi-bride.com are inclusive of all taxes and are guaranteed subject to modification of the French VAT rate. Any change in this rate will be immediately reflected.
The prices indicated do not take into account the delivery charges or fixed participation invoiced in addition. They also exclude customs clearance fees.
Prices are subject to change without notice at any time, it being understood, however, that the prices on the day of the order are the only ones applicable to the purchaser. The delivery rates are subject to change at any time, it being understood, however, that the costs indicated on the day of the order are the only ones applicable to the purchaser subject to subsequent modification of the delivery conditions.
Promotional offers are only valid while stocks last.
All orders are payable in Euro (€) whatever their origin.
The equi-bride.com website provides its customers with the means of ordering and payment described below.
The contact information to be used for each method of ordering (online, mail, email, phone) is mentioned in the order, home and contact us pages.
If a customer wants two delivery locations, he/she places two orders, with the related delivery charges.
The processing of the order by equi-bride. com starts with the reception of the payment.
A fixed contribution to the fixed costs may be requested for any order below a certain amount. This amount and this fixed contribution will be indicated in the product catalogue.
The fixed contribution depends on the place of delivery and the delivery method chosen.
Online Internet orders and secure payment
The customer who makes a secure online payment must use the order form available on the equi-bride.com website.
Online payment is made directly through 2 options:
- Secure Paypal account system
Secure payment system provided by the bank of the company EURL EQUI-BRIDE.
The customer validates his order by transmitting his bank card number (Only bank cards with the initials CB, VISA, EUROCARD or MASTERCARD approved by the GIE Cartes Bancaires Français, will be accepted). This transmission is made by secure e-mail via the SSL protocol. The order validated by the customer will be considered effective by equi-bride.com only when the concerned banking payment centres have given their agreement. In case of refusal of the said centres, the order will be automatically cancelled and the customer will be informed by phone, mail or email
Internet orders by mail and email
Composed your basket on the website equi-bride. com is printed the order summary after filling directly online.
The order by mail or email will be accompanied by the payment or its proof.
In case of payment by bank check, it must be issued by a bank domiciled in metropolitan France or Monaco. Only cheques made out in Euro will be accepted. The cheque will be cashed upon receipt of the order.
The possibility of paying by bank transfer or Paypal is possible for French customers; it is recommended for foreign customers. The bank details (Account number - IBAN number - BIC/SWIFT code - Account name - Bank name and address) are available on the website or on request; equi-bride.com will confirm this information by mail or email upon receipt of order.
Orders by mail should be sent to:
5 Rue de l'Eau Vive
Direct orders (by telephone, shopping, . ...) can only be accepted after agreement from EURL EQUI-BRIDE; they will only become effective upon receipt of payment or according to the terms defined at the time of the order.
EURL EQUI-BRIDE reserves the right to cancel or postpone the delivery of any order from a customer with whom there is a dispute relating to the payment of one (or more) previous invoice(s) until a solution acceptable to EURL EQUI-BRIDE is established.
Any order implies acceptance of the prices and description of the products. Any dispute on this point will intervene within the framework of a possible exchange and the guarantees mentioned below.
The products are delivered to the delivery address indicated at the time of the order or made available to the customer in the case of a shop pickup.
Unless otherwise indicated at the time of the order, equi-bride.com reserves the right to split the delivery according to the availability of the products in the shop. The contribution to the processing and shipping costs will be invoiced in reference to a single shipment.
Deliveries are primarily made by Colissimo. Other possibilities such as Chronopost, or other service providers are possible; the customer chooses when ordering. However, shipping by carrier, depending on the size or weight of the products, can be decided by equi-bride. The transport times being those of the service providers, equi-bride.com cannot be held responsible for the consequences due to a delay in the delivery by these companies especially in the case of force majeure such as disasters caused by fires or floods and strikes.
Delivery costs are defined at the time of the order according to the customer's choice (Colissimo, Chronopost, ...). The rates for normal deliveries to the main European destinations are indicated on the site. For deliveries to destinations not listed on the site, these charges will be subject to an estimate.
Some bulky or heavy items may be excluded from the delivery charges; these charges will be subject to an estimate. Items on quotation are also excluded from the available price lists.
In the event of an error in the names and/or contact details (including building number, staircase number, access codes, etc.) provided by the customer for the delivery of the order, EQUI-BRIDE cannot be held responsible for abnormal delays and/or the impossibility of delivery resulting in the return of the package to EQUI-BRIDE. Any costs incurred by a new delivery will be at the customer's expense.
RECEPTION BY THE CUSTOMER
Deteriorated packaging noted on delivery
On receipt, anomalies concerning the packaging must be the subject of a reservation with the carrier. These reservations will be recorded by the receiver on the voucher given by the carrier and also confirmed by registered letter with acknowledgement of receipt to the carrier at the latest within three working days following the reception of the package; a copy will be sent to equi-bride.com. Any claim formulated after the deadline will not be accepted.
In the case of a delivery by Colissimo, the Colissimo rules apply. These rules are available on the website www.colissimo.fr.
Product received not conforming to the order
In case of error of delivery by equi-bride.com of products not corresponding to the order, the customer will have to inform equi-bride.com according to the legal deadline in force. The modalities of return (transport, costs) will be transmitted to the customer by equi-bride.com who will take care of the return costs.
Defects of conformity
Defects of conformity noticed by the customer will be transmitted to equi-bride.com within the legal time limit in force. The modalities either of repair or replacement of the good will be defined by mutual agreement between the customer and equi-bride.com according to the nature of the non-conformity. Equi-bride.com will do its utmost to satisfy the customer's choice.
"Satisfied or Refunded" GUARANTEE
The customer benefits from the "Satisfied or Refunded" guarantee under French law for all orders placed via the Internet. If within 14 working days following the date of receipt of the goods, an article is not suitable, the customer may exercise his right of withdrawal and return the article concerned without justification. This period excludes Saturdays, Sundays and public holidays.
The customer shall return the new item in its original packaging together with all possible accessories, notices and documentation, labels allowing unambiguous identification (Example: delivery note, invoice or copy of invoice) to EQUI-BRIDE - 5 Rue de l'Eau Vive - 35133 LECOUSSE - France.
Any return of goods will result in a refund or exchange after verification of the products. This refund will generally be made by cheque; another method of refund may be agreed between the customer and EQUI-BRIDE, bank transfer...
Items returned incomplete, damaged or soiled by the customer will not be taken back.
In the event of use, even partial, a discount of up to 50% may be made.
A deduction of 20% will be made on the invoiced price of products and articles ordered or specially manufactured according to customer specifications.
The risks and costs of return are always borne by the buyer. No returns for cash on delivery will be accepted, whatever the reason.
The right of return cannot be exercised for video recordings or computer software unsealed by the customer.
All items can be exchanged or refunded except those marked otherwise.
Equi-bride. com undertakes to make the refund to the customer who has exercised his right of withdrawal as soon as possible and at the latest within thirty (30) days following the exercise of the right of withdrawal.
In case of return of a parcel with the mention: "Does not live at the indicated address" or "Unclaimed" or "Refused by the customer" or any other reason not attributable to equi-bride.com the customer will have to pay the amount of shipping costs based on the real costs of the first shipment before proceeding to a new shipment. In case of refusal by the customer to pay new shipping costs, the money back guarantee will not apply. The reimbursement of the order will be made under deduction of the actual shipping costs with a minimum of the shipping costs mentioned on the invoice.
To exercise his right of withdrawal, the customer can use the standard withdrawal form, downloadable here.
Customers in metropolitan France
A detailed invoice for any order placed on the website is printable in the customer area; the indication of the amount of VAT gives professionals the possibility to recover it.
For orders placed outside the website, the invoice is enclosed with the goods or available on request from customer service on +33 2 23 51 11 82.
Customers from a European Community country
The items are subject to French VAT, so no tax is payable upon receipt of the package. The VAT exemption is possible for professional customers; the communication of the intra-community VAT number before the sending of the goods allows equi-bride.com to establish the invoice excluding French VAT.
For the customers having ordered and paid on the equi-bride.com website, the VAT refund is possible mainly by bank transfer. To do so, for each order, send by mail the VAT number and attach a copy of one of the company's documents where this code is mentioned (letterhead, customer invoice or blank order, ...)
Customer from a country outside the European Community & Overseas
The invoice will be established excluding French VAT. The rights and taxes on entry into the country will be paid by the customer; the latter will have previously ensured that the products ordered are authorised for import.
When, for a direct order, the method of payment is "On receipt of invoice", payment must be made no later than 15 days after the invoice date.
In the event of delay, penalties and collection costs are applicable as follows:
- For professionals: from the 1st day following the due date. A fixed indemnity for collection costs of a minimum amount of €40.00 could be applied per late invoice (Art. L441-5 and art. 441-6 of the French Commercial Code). Additional costs could also be claimed on presentation of supporting documents and in particular the fees of a collection agency.
- For private individuals: after formal notice sent once the payment date has passed.
The rate applied for the calculation of the late payment penalties will be 12% per year. Should this rate fall below the statutory rate, the statutory rate will apply.
RESERVATION OF PROPERTY
The products remain the property of the company EURL EQUI-BRIDE until the effective collection of all the sums due. Failure to pay any of the due dates may lead to the reclaiming of these goods.
It is reminded that the handing over of bills of exchange or titles creating an obligation to pay does not constitute payment. Nevertheless, the transfer of risks to the buyer takes place upon delivery of the products.
The invoice serves as a warranty card
The products marketed by equi-bride.com comply with the French legislation in force. The responsibility of equi-bride.com cannot be engaged in case of non-compliance with the legislation of the country where the products are delivered. The verification with the local authorities of the possibilities of import or use of the products or services are the responsibility of the customer before placing his order.
The guarantee of equi-bride.com and the company EURL EQUI-BRIDE is limited in all cases to that of the manufacturers. The responsibility of equi-bride.com cannot be sought for any damage whatsoever, resulting from an abnormal use of the product sold or caused by its wear and tear.
EURL EQUI-BRIDE and equi-bride.com are not responsible for damages resulting from the use of the products sold. In the case of the "latent defect" guarantee, the customer is reminded that he must act within a short period of time from the discovery of the latent defect (article 1648 of the civil code) and provide proof of the existence of such a defect.
Equi-bride.com commits itself to bring all the care in use in the profession for the implementation of the service offered to the customer. Nevertheless, equi-bride.com cannot be held responsible in case of delay or failure to fulfil its contractual obligations if the delay or failure is due to a cause beyond its control: fortuitous event or case of force majeure as defined by the applicable law.
Equi-bride.com cannot be held responsible in case of delay due to an out-of-stock condition at the publisher or the supplier. Furthermore, equi-bride.com will not be held responsible in case of minor differences between the presentation photos of the articles and the texts displayed on equi-bride.com, and the delivered products Hypertext links can lead to other sites; equi-bride. com is not responsible if the content of these sites contravenes the legal and regulatory provisions in force.
The products marketed by equi-bride.com's clients via the classified ads service are excluded from these terms and conditions of sale. The company EURL EQUI-BRIDE and equi-bride.com are not responsible if these products would contravene the legal and regulatory provisions in force or would cause damages.
All elements of the equi-bride.com website whether visual or audio including the underlying technology are protected by copyright, trademarks and/or patents. They are and remain the exclusive intellectual property of EURL EQUI-BRIDE and its partners. Any total or partial reproduction of the equi-bride.com website is strictly forbidden without a written agreement from the company EURL EQUI-BRIDE.
In the online sales process (access to the site, ordering process, delivery process and subsequent services), equi-bride.com is only bound by an obligation of means. Its responsibility cannot be engaged for a damage resulting from the use of the Internet network such as loss of data, intrusion, virus, rupture of service or other involuntary problems.
If one or more stipulations of these terms and conditions are held to be invalid or declared as such in application of a law, a regulation or following a definitive decision of a competent court, the other stipulations will retain all their force and scope.
PROTECTION OF PERSONAL DATA
All data entrusted by the customer are for the purpose of processing orders. In accordance with the law n° 78-17 of January 6, 1978 (article 34) relating to data processing, files and freedoms, the customer has a right of access, consultation, modification, rectification and deletion of the communicated data with the customer service of equi-bride.com.
Claims or disputes will always be received with attentive benevolence. Good faith is always presumed in those who take the trouble to explain their situations. In case of dispute, the customer will contact equi-bride.com to obtain an amicable solution. Otherwise, all disputes relating to the whole of the commercial relations are the exclusive competence of the Commercial Court of RENNES for the professionals. Disputes arising from the application of these general conditions of sale are subject to French law.